1. Coverage under Warranty
From the date of original purchase, Glacier Grace offers a 24-month warranty on all products against material and workmanship defects. Customers in Germany are covered by this warranty, which covers manufacturing defects.
2. What Does Covered Defective Stitching or Seams Mean?
Bad fasteners, buttons, or zippers
Defects in the material (fabric, dye problems)
Problems with manufacturing craftsmanship
3. Things Not Included
Typical deterioration
Damage resulting from inappropriate washing or maintenance
Unintentional harm or abuse
Repairs or modifications made by unapproved parties
harm brought on by exposure to harsh chemicals
Natural variances in the texture or color of the material
4. Procedure for Warranty Claims
To file a claim under warranty:
Email warranty@glaciergrace.store to get in touch with us during the warranty period.
Provide Evidence: Mention the date of purchase and your order number.
Describe the Problem: Clearly state the flaw.
Provide Proof: Email images or videos demonstrating the flaw.
Await Response: We will provide instructions in a response within five business days.
5. Evaluation Procedure
Our staff will determine if the problem is covered by the warranty.
We might ask for more details or images.
We might occasionally request that you return the item for examination.
Within Germany, return shipping is free for warranty evaluations.
6. Options for Resolution
If your claim is accepted:
Repair: We'll fix the broken item.
Replacement: A comparable or identical product will be supplied.
Refund: We will provide a complete refund if repair or replacement is not feasible.
7. Restrictions on the Warranty
Only the original buyer is covered by the warranty.
You must have proof of purchase.
The warranty cannot be transferred.
Your statutory rights under German law are unaffected by this warranty.
8. Legal Rights
This warranty supplements your legal rights under:
Civil Code of Germany (BGB)
German Warranty Law (Gewährleistung)
Directive on Consumer Rights
According to your statutory warranty rights, you are covered for two years after delivery, after which the burden of proof shifts to the other party.
9. Instructions for Care
To keep your warranty in effect:
Observe the washing guidelines on clothing labels.
Use the proper cleaning techniques.
Steer clear of bleach and harsh chemicals.
When not in use, properly store clothing.
10. Global Guarantee
Only purchases are covered by this warranty:
produced via Glacier Grace's official channels
Delivered to addresses in Germany
utilized in Germany
11. Exclusions from the Warranty
The following is not covered by the warranty:
Small changes in texture or color
Materials' natural aging
Improper storage-related damage
Environmental factors' effects
12. Contact Details for claims under warranty:
Warranty@glaciergrace.store is the email address.
Phone: +49 7862238694 (choose "Warranty").
Mail: Veilchenweg 17, 74564 Crailsheim, Germany; Glacier Grace
13. Time Spent Processing
First reply: Five business days
Evaluation of the claim: 5–10 business days
Implementation of the resolution: 10–15 business days
14. Adherence to the Law
This guarantee conforms with:
German Civil Code (BGB §§ 434 ff.)
Verbraucherrechtesetz, or the Consumer Rights Act
GDPR rules
15. Updates to Policies
We maintain the right to:
This warranty policy should be updated.
Change the terms of the warranty for new products.
Modify warranty protocols as necessary.