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Warranty policy

1. Coverage under Warranty
 From the date of original purchase, Glacier Grace offers a 24-month warranty on all products against material and workmanship defects.  Customers in Germany are covered by this warranty, which covers manufacturing defects.

 2. What Does Covered Defective Stitching or Seams Mean?

 Bad fasteners, buttons, or zippers

 Defects in the material (fabric, dye problems)

 Problems with manufacturing craftsmanship

 3. Things Not Included
 Typical deterioration

 Damage resulting from inappropriate washing or maintenance

 Unintentional harm or abuse

 Repairs or modifications made by unapproved parties

 harm brought on by exposure to harsh chemicals

 Natural variances in the texture or color of the material

 4. Procedure for Warranty Claims
 To file a claim under warranty:

 Email warranty@glaciergrace.store to get in touch with us during the warranty period.

 Provide Evidence: Mention the date of purchase and your order number.

 Describe the Problem: Clearly state the flaw.

 Provide Proof: Email images or videos demonstrating the flaw.

 Await Response: We will provide instructions in a response within five business days.

 5. Evaluation Procedure
 Our staff will determine if the problem is covered by the warranty.

 We might ask for more details or images.

 We might occasionally request that you return the item for examination.

 Within Germany, return shipping is free for warranty evaluations.

 6. Options for Resolution
 If your claim is accepted:

 Repair: We'll fix the broken item.

 Replacement: A comparable or identical product will be supplied.

 Refund: We will provide a complete refund if repair or replacement is not feasible.

 7. Restrictions on the Warranty
 Only the original buyer is covered by the warranty.

 You must have proof of purchase.

 The warranty cannot be transferred.

 Your statutory rights under German law are unaffected by this warranty.

 8. Legal Rights
 This warranty supplements your legal rights under:

 Civil Code of Germany (BGB)

 German Warranty Law (Gewährleistung)

 Directive on Consumer Rights

 According to your statutory warranty rights, you are covered for two years after delivery, after which the burden of proof shifts to the other party.

 9. Instructions for Care
 To keep your warranty in effect:

 Observe the washing guidelines on clothing labels.

 Use the proper cleaning techniques.

 Steer clear of bleach and harsh chemicals.

 When not in use, properly store clothing.

 10. Global Guarantee
 Only purchases are covered by this warranty:

 produced via Glacier Grace's official channels

 Delivered to addresses in Germany

 utilized in Germany

 11. Exclusions from the Warranty
 The following is not covered by the warranty:

 Small changes in texture or color

 Materials' natural aging

 Improper storage-related damage

 Environmental factors' effects

 12. Contact Details for claims under warranty:

 Warranty@glaciergrace.store is the email address.

 Phone: +49 7862238694 (choose "Warranty").

 Mail: Veilchenweg 17, 74564 Crailsheim, Germany; Glacier Grace

 13. Time Spent Processing
 First reply: Five business days

 Evaluation of the claim: 5–10 business days

 Implementation of the resolution: 10–15 business days

 14. Adherence to the Law
 This guarantee conforms with:

 German Civil Code (BGB §§ 434 ff.)

 Verbraucherrechtesetz, or the Consumer Rights Act

 GDPR rules

 15. Updates to Policies
 We maintain the right to:

 This warranty policy should be updated.

 Change the terms of the warranty for new products.

 Modify warranty protocols as necessary.