1. Methods of Payment
The following forms of payment are accepted by us:
PayPal: PayPal's secure system processes all major credit and debit cards.
Only German bank accounts are eligible for direct bank transfers, or Überweisung.
Klarna: If possible, pay later or in installments.
2. Prices & Currency
Every transaction is handled in euros (€).
As mandated by German law, prices include 19% VAT (Mehrwertsteuer).
At the time of order confirmation, prices are guaranteed.
3. The Process of Billing
After your order is confirmed, your bill is automatically generated.
PayPal and credit card payments are processed instantly.
Orders made via bank transfer will be shipped as soon as the payment clears, which usually takes two to three business days.
After payment is complete, you will receive an email with a digital invoice.
4. Security of Payments
We put strong security measures in place, such as:
SSL encryption for every transaction
Compliance with PCI-DSS via our payment processors
Integration of a secure payment gateway
Frequent audits of security
5. Inaccurate Billing
If you see any mistakes in the billing:
Get in touch with us right now at contact@glaciergrace.store.
Give your order number and the specifics of the inconsistency.
Within five business days, we will look into it and find a solution.
6. Missed Payments
Regarding unsuccessful or rejected payments:
An email notification will be sent to you automatically.
Orders will be put on hold for a full day.
Unprocessed orders will be automatically canceled after 24 hours.
7. Processing Refunds
The original payment method is used to process refunds.
Refunds from PayPal: three to five business days
Refunds via bank transfer: 5–10 business days
Refunds for credit cards take 5–10 business days, depending on your bank.
8. Ongoing Payments
Regarding subscription services :
Every billing cycle, you will receive an automatic bill.
Receipts for payments are emailed.
Using your account dashboard, you can cancel at any time.
9. Tax Records
All invoices contain the necessary German tax data.
VAT number:
10. Payment Conflicts
For inquiries or payment disputes:
First, send an email to contact@glaciergrace.store.
We'll collaborate with you to address any problems.
You can get in touch with your payment provider if the issue isn't resolved.
11. Protection of Data
We safeguard your payment details by:
Our servers do not keep complete credit card numbers.
Tokenization via approved payment processors
Observing the GDPR's regulations regarding data protection
12. Contact Details For inquiries about billing:
Email address: billing@glaciergrace.store
Phone: +49 7862238694 .
Mail: Veilchenweg 17, 74564 Crailsheim, Germany; Glacier Grace
13. Updates to Policies
We maintain the right to:
Modify the available payment methods
This billing policy should be updated as necessary.
Adjust processing fees for payments