Hours of Customer Service: 9:00 AM to 5:00 PM CET, Monday through Friday
Closed on Saturday and Sunday
Public Holidays in Germany: Closed
We make an effort to reply to all questions within a day.
Contact Us via Email (Preferred Method): For the quickest response, send an email to contact@glaciergrace.store.
Purchases & Delivery
Returns and Refunds
Questions about the Product
General Questions
Telephone: +49 7862238694
Please be aware that we frequently process orders during regular business hours. For a faster response, please email us or leave a voicemail if we're not available.
Mail: Glacier Grace, 17 Veilchenweg, 74564 Crailsheim, Germany
Please have the following details ready before contacting us for quicker service:
The number of your order
Name of the product and/or SKU
Your order-related email address
A thorough explanation of your question or problem
Self-Service & FAQ
Our FAQ page provides instant answers to a lot of frequently asked questions. This is where you might find what you need:
Details of Shipping
Returns and Refunds
Guides to Size
FAQs in general
Make Contact With Us
For the most recent information, brand-new items, and fashion ideas, follow us on social media:
Please be aware that social media messages cannot be used for order processing or customer support. If you have any questions about your order, please email us directly.
Business Questions
Please send an email to contact@glaciergrace.store with any questions about wholesale, collaboration, or the media.
Kindly put "Business Inquiry" in the subject line.