1. Acceptance of the Terms
You accept these billing terms and conditions by placing an order with Glacier Grace. Our primary Terms of Service and Privacy Policy are supplemented by these terms.
2. Payment Requirements
When placing an order, payment is due.
Orders are not finalized until payment has been received.
After 24 hours, we reserve the right to cancel orders that are not paid for.
3. Details of the Invoice
Every invoice will contain:
Business details and VAT number for Glacier Grace
Information about the customer's billing and shipping
Product list itemized with prices and quantities
Relevant taxes and fees
Terms of payment and the deadline
distinct invoice number
4. Methods of Payment
Accepted Techniques:
PayPal (every major debit and credit card)
Direct bank transfer (for accounts in Germany)
Klarna (available to eligible clients)
Time Spent Processing:
PayPal: Instant
Bank transfer: one to three business days
Klarna: Immediate approval
5. Conversion and Currency
Every transaction is handled in euros (€).
The customer is responsible for paying any foreign exchange conversion fees.
Your payment provider sets the exchange rates.
6. Compliance with Taxes
19% German VAT (Mehrwertsteuer) is included in all prices.
For a reverse charge, business clients must present their VAT ID.
Documentation is required of tax-exempt organizations.
We abide by all tax laws in Germany.
7. Inaccurate Billing
Error Reporting:
Reports must be made within 30 days of the invoice date.
Send a detailed email to billing@glaciergrace.store.
Add the invoice number and the description of the error.
Resolution:
We'll look into it in five working days.
The updated invoice or credit memo will be used to make the corrections.
Unresolved conflicts could be forwarded to the finance department.
8. Late Invoices
Regarding Authorized Credit Accounts:
Late payments are subject to interest at a rate of 8% above the base rate.
After 30 days, there is a €15 late fee.
After 60 days past due, the account is suspended.
Costs of Collection:
All collection expenses are the responsibility of the customer.
Including court expenses and legal fees
9. Policy for Refunds
Processing Refunds:
returned to the original payment method
processed five to seven business days after approval
Refunds from PayPal: three to five business days
Refunds via bank transfer: 7–10 business days
Items Not Refundable:
Digital goods (if available)
Personalized or customized goods
Items from the final sale
10. Security of Payments
Among the measures are:
SSL encryption for every transaction
Payment processing that complies with PCI-DSS
Frequent audits of security
Sensitive data tokenization
Client Obligations:
Keep your login information secure.
Report any unauthorized transactions right away.
Update your payment details.
11. Regular Payments
Regarding Subscription Services:
Every cycle is automatically billed.
Prior to every payment, an email notification
The ability to cancel at any time
Refunds prorated for yearly plans
12. Terms of Credit Accounts
Qualifications for Eligibility:
forged a business partnership
Good credit history
A minimum order volume of €5,000 per month
finished the credit application
Limits on Credit:
based on creditworthiness
Subject to recurring evaluation
Depending on payment history, it might be modified.
13. Resolution of Conflicts
Procedure:
Send a dispute email to billing@glaciergrace.store.
Within ten working days, an investigation
A proposal for a written resolution
There is a mediation option available.
Escalation
German courts are able to
Crailsheim as a courtroom
German law is in effect.
14. Retention of Invoices
Ten years of digital invoice storage
obtainable via a customer's account
Copies of the paper are available upon request (€5 fee).
15. Modifications to Policy
We might:
Give 30 days' notice before changing the terms.
Modify the available payment methods
Change the fee schedule
Notification:
Email sent to the registered address
On-site notice
A revised policy posting
16. Contact Details
Department of Billing:
Email address: billing@glaciergrace.store
Phone: (option 2) +49 7862238694
Telephone: +49 7862238695
Mail: Veilchenweg 17, 74564 Crailsheim, Glacier Grace
Reaction Time:
Email: In a day's time
Telephone: During regular business hours
Mail: five to seven business days
17. Hours of Business
9:00–18:00 CET, Monday–Friday
10:00–14:00 CET on Saturday
German holidays and closed Sundays
18. Observance
We adhere to:
HGB stands for German Commercial Code.
The VAT Act (UStG)
GDPR regulations
Laws protecting consumers
19. Force majeure
Not responsible for delays brought on by:
Outages in payment processors
Failures of banking systems
Natural catastrophes
Other uncontrollable circumstances